How do I create an account?
Click on the register link located in the upper right hand corner of the screen. To create a new account, simply complete your account information and click thes submit button.
How do I edit my account?
You may edit your account at any time by clicking on the My Account link located in the upper right hand corner of the screen. From there you will asked your email address and password. Once entered, you will be able to access your account information and make your edits.
I forgot my password, how do I request a new one?
Click here to have your password reset or go to the My Account link located in the upper right hand corner of the screen. Enter your email address and click Request a New Password button. A new, temporary password will be emailed to you. You may log in using this password and reset a new password in your account.
My address will not verify, what does that mean/what do I do?
In order to ensure you receive your product properly, our system is set to verify your address against the USPS data base. If you receive a message stating that your address will not verify, please check to make sure it was entered correctly and update if need be. If all information is correct, you can check the box indicating "Use address as entered" to bypass the verification system.
What are my payment choices?
We accept school purchase orders (on accounts with established terms), cash, checks, Visa, MasterCard, Discover, American Express, and most government and school P-Cards. Returned checks will be assessed a $30 transaction fee.
Do I Have to pay sales tax?
Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate. Please email your Tax Exemption Certificate to accountsreceivable@shifflerequip.com or fax it to 800.547.1535.
Can I order using my Contract/Bid award or Group Purchasing Organization (GPO)/Co-Op?
You can call our Sales department at 800.547.1539 with the contract/co-op number to be sure you receive your proper contract benefits. Click here to see the current list of Contracts and Co-OPs Shiffler has available. You can find this list under the Resources tab on the home page and on the Contract and Co-Ops on the right side of the page.
What do I do if I have a large custom project?
Shiffler is your one stop shop for all your project needs. Contact our knowledgeable Sales group at 800.547.1539. Let us help you from conception to completion and from design to installation!
Are there order minimums?
No, Shiffler has no order minimums. Also, in most cases, there are substantial savings by ordering larger quantities and taking advantage of the product volume pricing. Also, freight is often more economical if items are ordered in larger volumes.
How do I determine how much shipping will be for my order?
Shipping costs are calculated during the check-out process and will appear in your shopping cart. You will be asked a series of questions to help determine the proper charges.
What does "Lift Gate required" mean?
When an address does not have a loading dock, manual loading or unloading is necessary. A Lift Gate is a platform at the back of delivery trucks that can raise and lower a shipment from the truck to the ground. Additional fees apply for this service.
What is "Inside Delivery"?
This is a service that requires the driver to go beyond the front door or loading dock to deliver your shipment instead of remaining at the dock or truck. Additional fees apply for this service.
Has my order shipped? How do I track my order?
To check the status of your order, go to the My Account link, located in the upper right hand corner of the screen, and log in. In the Order History section of your account, you will be able to see the status of all your orders and get tracking information if it is available. For truck shipments, you will receive an email confirmation when your order ships, along with the carrier tracking number. Log into the carrier's site and track your shipment using the information provided in the email.
When will my backorder arrive?
While we strive to keep all stock items in our warehouse, due to high demand, an item may not be available at the time of your order. We will ship the item(s) the same day they arrive at our warehouse. To check the status of your order, go to the My Account link in the upper right hand corner of the screen and log in. In the Order History section, you will be able to check the status of your order and get tracking information if it is available.
How do I return my order/item?
We understand that returns and cancellations are sometimes necessary. Please note, custom products may be non-returnable (check with a sales representative before ordering). Returnable items are subject to a minimum 10% restocking fee plus all freight charges. We cannot refund shipping & handling charges. Please contact Customer Care at 800.547.1539 to arrange for a return.
I received the wrong product.
Contact Customer Care at 800.547.1539 or email c.service@shifflerequip.com.
There is an item missing from my order.
Contact Customer Care at 800.547.1539 or email c.service@shifflerequip.com.
How do I cancel an order?
Contact Customer Care immediately at 800.547.1539 or email c.service@shifflerequip.com. Upon that request, we can determine if the order is cancelable or has a cancellation fee.
I received damaged material, what should I do?
Contact Customer Care immediately at 800.547.1539 or email c.service@shifflerequip.com. Our knowledgeable staff will walk you through the claims process.
Do you deliver or install your products?
We offer complete turn-key installation services, including meeting the truck, existing material removal and product installation. Contact our sales team at 800.547.1539 for more information.
Do you have a catalog?
Yes. For a copy of our current catalog click HERE for catalog or click the Request/Download catalog button on the bottom middle of the page. You can download the current catalog or we will mail one at no charge.
Do you have a Sales or Closeout Section?
Yes. On the home page, at the top right, we have a section dedicated to current sales and closeouts.
How do I get notified of Sales and Promotions?
To subscribe to receive our great offers via email, click Subscribe Here link or click Subscribe for great offers button located at the bottom of every page.
How can I get a copy of an invoice?
Go to the My Account link and log into your account. In the Order History section, select matching invoice number and click the print option. You may also contact Customer Care at 800.547.1539 or email them at accountsreceivable@shifflerequip.com.
How can I obtain a blank IRS W-9 form?
You can click W-9 Form under Helpful links at the bottom of the page. You can also call Customer Care at 1-800-547-1539 or email a request to accountsreceivable@shifflerequip.com.
How do I obtain a credit application?
You may contact Customer Care at 1-800-547-1539 or email them at c.service@shifflerequip.com.
How do I apply for credit terms?
To establish a credit account with us, you will need to fill out a credit application. To receive one, you can call customer care at 800.547.1539 or email your request to c.service@shifflerequip.com.
Where do I mail my invoice payment?
A/R Remit to address: Shiffler Equipment Sales, Inc., P.O. Box 77020, Cleveland, OH 44194-0015.
What if I have additional questions, who do I contact?
Any of our Customer Care and Sales staff would be happy to answer any questions you have. Feel free to contact us at 1-800-547-1539 or email us at c.service@shifflerequip.com.
What are your business hours?
Monday - Friday 7:30 AM - 7:00 PM Eastern Standard Time. On line ordering available 24/7/365. Shiffler observes standard government holidays.